Missing parts; experiences suggestions?

[belugawhaleman]

I just went over the parts of a Classy hobby panzer II   "Luchs" kit I purchased a while

back and found I was missing at least 20 of the track links of the 208 links that are 

supposed to be included with the kit. After panicking, cursing, and lamenting my fate,

I decided to contact my vendor (Sprue Brothers) by e-mail and asking if they could provide

The missing track links. I haven't heard from them yet but, I assume this is the right course

of action. Has this happened to any of my fellow forum members? I even offered to pay

For the missing parts. I know, stupid probably, but I just want to be able to finish the kit.

I just want to hear some feedback regarding other's experience regarding this type

of situation. Can I expect satisfaction or not?

Paul 

 

[belugawhaleman]

I contacted Sprue Brothers and they promptly sent me the missing

track links. Problem resolved. S.B. was a pleasure to deal with. 

[Martinnfb]

Ever since Gordon started his business he has been top notch to deal with.

[Daywalker]

Glad they took care of you, I knew they would! Last week, I got a set of Reskit bomb racks from SB. One one them was badly damaged and missing bits, and Gordon's crew took care of it for me right away. A+++ service!

[Peterpools]

Just can't go wrong with SB - Top Notch and a Class Act.

Keep 'em comin

Peter