It looks, for me, that the give you a quick response and offer you, in time, a solution.
I understand what you are saying, but things happen in the mail sometimes.
I love those kits and yes, I like to have them also in good order.
But some times it will be not a 100% when it reach your home.
I got, sadly an of, some damaged instruction manuals. Sad but okay, I do not expect that the send me another one.
But in my next order I can ask for one so the can send it with the order.
Anyway, I hope it will be good for you.